Bathcenterpro.co.uk 30 Day Money Back Guarantee – Step by Step
 

How it works:
 

Easy Returns – If you change your mind or don't like your item, you can return it up to 30 days after the date of delivery. We want to make sending something back to us as effortless as possible.
 

Please follow our 5-step process below to complete your return:

Step 1: Notify Us in Writing

Before returning any items, you must contact us first. Total Bathrooms (bathcenterpro.co.uk) must receive notice of cancellation in writing via email within 30 days of delivery.

• Email: info@bathcenter.co.uk

• What to include: Please provide the item name, your order number, and the date purchased.

• Please note: Total Bathrooms is under no legal obligation to accept cancellations or returns after this 30-day period.
   

Step 2: Check the Condition of Your Items

To receive a full refund, your items must arrive back at our warehouse in a pristine, re-saleable condition:

• Items must be in their undamaged original packaging.

• Boxes must not be written on, marked, or damaged.

• Items must strictly not have been installed or fitted.
   

Step 3: Choose Your Return Method

You have two options for getting the items back to our warehouse:

• Option A (Self-Return): Arrange your own courier to send the goods back to our head office address (listed below). Please do not return items without contacting us first.

• Option B (Collection Service): Request that we collect the items for you. If you require our collection service, the charges are:

  • Small Items: £12.00 (inc. VAT) collection fee

  • Large Items: £50.00 (inc. VAT) collection fee
     

Step 4: Processing Your Refund or Replacement

Once your return is received and inspected at our warehouse, we will issue your choice of:

• A full refund credited back to your original payment method.

• A replacement product sent out to you (whichever is required).
   

Step 5: Transaction Complete

Your return is finalised! You will receive an automated email confirming your refund or tracking details for your replacement.

Important Ordering & Installation Guidelines
 

🛠️ Professional Installation Advice

Please do not book your plumber or installer until your goods are physically on-site and have been thoroughly checked. Bathcenterpro is not responsible for any installer cancellation fees or plumbing costs if a delivery is delayed or an item arrives damaged.
 

📦 Stock Availability Note

While we keep the vast majority of online products in stock, we also sell directly through our physical showroom.

On rare occasions, an item may show as "1 in stock" online but have just been sold in-store. If your project is time-sensitive, please call or message us to double-check live stock levels.
 

⚠️ Faulty Items & Shortages

• Faulty Items (First 14 Days): Faulty items returned within 14 days of delivery will be refunded in full. After 14 days, we will coordinate with the manufacturer to have the item repaired or replaced under their warranty.

• 12-Month Support: We will assist with all manufacturing faults and replace the product (where possible) up to 12 months after purchase. This covers manufacturing defects only, not transit damage or wear and tear. We do not cover any consequential damage caused by faulty items or replacement installation costs.
   

Our Return & Contact Address:

Total Bathrooms / Bathcenterpro

Unit 21/22 Storforth Lane Trading Estate

Chesterfield

S41 0QQ

Customer Service Email: info@bathcenterpro.co.uk